We’ve all experienced the disappointment of working with a service provider who has not met our expectations or delivered on their promise.
This is because most of our focus and attention is on signing clients, and not much thought is given to what to do once they’ve said yes.
That’s why today on the show, we’re sharing practical advice on how to make your potential and existing clients feel like they’re in good hands, from the point of inquiry through to offboarding.
With just a few tweaks, you can turn your customer experience from meh to share-worthy and fill your client roster.
In this episode, we chat about the following:
✨ What a customer journey is and why it’s important for service-based businesses
✨ How to map a customer’s journey and the essential stages
✨ Common mistakes business owners make when delivering their services
✨ Tools and training to make providing an exceptional experience easier
✨ Three simple things to improve your customer experience starting today
Christina Majoinen is a Certified Dubsado Specialist and a productivity trainer.
Through her business Project TGL she offers productivity skills and tools that make life better — not faster.
Christina spends her days helping small businesses create automated systems for their customer journey and providing training in how to work more productively — without the overwork or overwhelm.
She is also a Dungeons & Dragons enthusiast, a lifelong reader, a baker of bread, and obsessed with The Princess Bride.
Connect with Christina Majoinen
Website: www.projecttgl.com
Instagram: www.instagram.com/projecttgl
Resources and links
Book your seat: A Stage Unscripted Event in Melbourne
Website: rachelkurzyp.com.au
Instagram: @rachel_kurzyp
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